Privacy Policy

1. Introduction

Luna Graphics ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our printing services in Nairobi, Kenya.

By accessing our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name - For order identification and communication
• Email Address - For order confirmations and quotes
• Phone Number - For delivery coordination and urgent updates
• Company/Business Name - For corporate clients and invoicing
• Billing Address - For payment processing
• Payment Information - Processed securely through our payment providers

2.2 Print Project Files

When you upload files for printing (logos, designs, artwork), we collect and store these temporarily to process your order. We do not claim ownership of your designs.

2.3 Usage Data

We automatically collect information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages. This helps us improve our services.

3. How We Use Your Information

Luna Graphics uses your information to:

• Process and fulfill your printing orders
• Communicate about your order status, quotes, and delivery
• Send promotional offers and updates (with your consent)
• Improve our website and customer service
• Comply with legal obligations
• Prevent fraud and ensure security

4. WhatsApp Integration

We use WhatsApp Business for customer communication. When you contact us via WhatsApp:

• Your phone number and messages are processed through WhatsApp's platform
• WhatsApp's Privacy Policy also applies to these communications
• We do not share your WhatsApp conversations with third parties
• Message history is retained for customer service purposes

5. Data Security

We implement appropriate security measures to protect your personal information:

• SSL encryption for all website data transmission
• Secure payment processing through trusted providers
• Limited access to customer data within our organization
• Regular security audits of our systems

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Third-Party Services

We may share information with:

• Payment Processors - To process your transactions
• Delivery/Courier Services - To fulfill shipping requirements
• Google Analytics - To understand website usage (anonymized data)
• WhatsApp Business - For customer communication

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

7. Your Rights

Under Kenyan data protection laws, you have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Object to processing of your data
• Withdraw consent for marketing communications

To exercise these rights, contact us at info@lunagraphics.co.ke.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Print files are typically deleted 30 days after order completion unless you request otherwise.

9. Cookies & Tracking Technologies

9.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide and improve our services.

9.2 Types of Cookies We Use

9.3 Managing Your Cookie Preferences

You have full control over cookies:

• Click the cookie icon in the bottom corner anytime to change preferences
• Choose "Necessary Only" for minimal data collection
• Choose "Accept All" for full website analytics
• Customize individual cookie types in preferences

You can also disable cookies through your browser settings, though this may affect website functionality.

9.4 Third-Party Cookies

We only use Google Analytics cookies. We do not allow third-party advertisers or social media trackers.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: